Support

If you need assistance with our themes or have pre-sale inquiries, we're here to help!

We've provided comprehensive guidelines and information to help you use the Folio theme effectively. If you can’t find the answer you need, please reach out through our support portal. Our team is ready to assist you and address your queries promptly.

Create a ticket

Included in Support:

  • Fixes for any issues related to the original theme
  • Answers to questions about the theme's features and functionality.
  • Providing updates based on your needs and feedback.

Not Included in Support:

  • Customization requests beyond the scope of the original theme.
  • Support for third-party plugins integrated into the theme.

For more detailed information about our support policy, Click here

FAQs

  • 01. Why are all images blurry in the download package?

    The images included in the download package are for demonstration purposes only. For high-resolution versions, please refer to the sources listed in the Credits section.

  • 02. Why might some videos not work?

    Certain videos may function only on a live server. To ensure all features work correctly, please upload your website to a real server.

  • 03. How do I generate a support ticket?
    • Go to our support portal.
    • Log in with your account details.
    • Click on "Submit a Ticket" and fill out the form with your issue or question.
    • Submit the ticket, and you will receive a confirmation email with a ticket number.