Eligibility for Refunds

• Free Plan: Since the Free Plan does not involve any payment, it is not eligible for refunds.
• One Time Plans: Refund requests for one-time plans can be made within 14 days of purchase. To be eligible, you must provide a valid reason for the refund request.
• Add-Ons: Refunds for add-ons are also subject to a 14-day refund period.

Process for Refunds

To request a refund, please contact our support team at support@marketneed.io with your order details and reason for the request. We will review your request and notify you of the approval or rejection of your refund.

Refund Approval

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

Non-Refundable Situations

Refunds will not be granted in the following cases:

• After the 14-day refund period.
• If the service has been fully utilized or reports have been generated.
• For any subscription services (if applicable in the future).

Contact Information

If you have any questions about our refund policy, please contact us at sortwindofficial@gmail.com